Quick Start Guides
Quick Start: IP Allowlist Configuration
Use this table for quick firewall configuration. All traffic is outbound unless otherwise specified. Domain / Service Ports Protocol Purpose *.prepa...
Quick Start: Roles and Permissions
Audience: Call Takers, Dispatchers, Supervisors, Administrators Last Updated: 03/12/2026 After reading this guide, you will understand how Roles & ...
Quick Start: Minimum Technical Requirements
Below is your revised guide formatted to align with your standardized documentation structure and clarity preferences. Audience: IT, Admins Last Upda...
Quick Start Guide: ANET Adding New Intents
Prepared Assistive Non-Emergency Triage (ANET) 📍 Audience: Call Takers, Dispatchers, Supervisors, Administrators 📅 Last Updated: 08/05/2025 📧 Suppo...
Quick Start: Reviewing Analytics Reports
Product: Prepared Assist Audience: Supervisors & Admins Last Updated: 03/03/2025 The Analytics Reports provide Supervisors and Admins with incid...
Quick Start: Using the Supervisor Dashboard
Product: Prepared Assist Pro & Unlimited Plans Audience: Supervisors & Command Staff Last Updated: 03/03/2025 📌 What This Feature Does The Super...
Quick Start: Configuring Location Services
Product: Prepared Live Audience: IT Admins & Supervisors Last Updated: 03/03/2025 📌 What This Feature Does Location Services enables real-time c...
Quick Start: Reviewing Analytics Reports
Product: Prepared Analytics Audience: Supervisors & Admins Last Updated: 03/03/2025 📌 What This Feature Does Analytics Reports provide insight i...
Quick Start: Resetting User Passwords
Product: Prepared Audience: Supervisors & IT Admins Last Updated: 03/03/2025 📌 What This Process Does Allows supervisors or IT admins to reset ...
Quick Start: Managing Roles & Permissions
Product: Prepared Audience: Supervisors & IT Admins Last Updated: 03/03/2025 📌 What This Process Does Allows supervisors and IT admins to assi...
Quick Start: Managing Canned Messages
Product: Prepared Audience: Supervisors Last Updated: 03/03/2025 📌 What This Feature Does Canned Messages allow dispatchers to send pre-written...
Quick Start: Managing Nature Codes
Product: Prepared Audience: Supervisors Last Updated: 03/03/2025 Nature codes classify incident types to help dispatchers and supervisors categor...
Quick Start: Managing Default Messages
Product: Prepared Audience: Supervisors Last Updated: 03/03/2025 Default Messages are pre-configured system messages that dispatchers can send to ...
Quick Start: Real-Time Transcription Setup
Product: Prepared Audience: IT Admins & Supervisors Last Updated: 03/03/2025 Real-Time Transcription automatically converts live audio calls into...
Quick Start: Enabling Apple’s EED and Google’s ELS
Product: Prepared Assist Audience: Supervisors & IT Admins Last Updated: 03/03/2025 This guide covers how to enable Apple’s Enhanced Emergency Dat...
Quick Start: Using the Supervisor Dashboard
Product: Prepared Audience: Supervisors Last Updated: 03/03/2025 The Supervisor Dashboard provides a real-time view of active and resolved inci...
Quick Start: Flagging and Reviewing Incidents
Product: Prepared Live Audience: Supervisors Last Updated: 03/03/2025 Flagging incidents allows Supervisors to highlight calls requiring review , ...
Quick Start: Monitoring User Analytics
Product: Prepared Assist Audience: Supervisors & Admins Last Updated: 03/03/2025 The User Analytics dashboard tracks individual dispatcher perfo...
Quick Start: Broadcasting Messages to All Dispatchers
Product: Prepared Assist Audience: Supervisors Last Updated: 03/03/2025 Broadcast Messaging allows Supervisors to send important announcements to...
Quick Start Guide: Setting Up Single Sign-On (SSO)
Product: Prepared Audience: IT Administrators Last Updated: 03/03/2025 📌 What This Process Does Single Sign-On (SSO) allows users to log into Pr...