Quick Start: Managing Default Messages
Product: Prepared
Audience: Supervisors
Last Updated: 03/03/2025
Overview
Default Messages are pre-configured system messages that dispatchers can send to callers during an incident to save time and ensure consistent language across all communications.
Prerequisites
✅ Supervisor role required.
✅ Access to Settings in Prepared Assist.
Step-by-Step Instructions
Go to Settings > Default Messages.
Review the list of pre-configured messages.
To edit a message:
Click the Edit icon next to the message.
Update the text or assigned nature code.
Click Save.
To add a new default message:
Click Add Default Message.
Enter the message text and select a nature code (optional).
Click Save.
FAQs
Question | Answer |
|---|---|
Can I delete default messages? | Only if no incidents have used them. |
Can default messages be different per shift? | No, they are shared across all users. |
Are changes logged? | Yes, all edits are tracked in the audit log. |