Quick Start: Managing Canned Messages
Product: Prepared
Audience: Supervisors
Last Updated: 03/03/2025
Overview
📌 What This Feature Does
Canned Messages allow dispatchers to send pre-written messages to callers quickly during live incidents.
📌 When & Why You Use It
To save time during emergencies.
To ensure consistent, professionally written communication.
Prerequisites
✅ Supervisor or Dispatcher role with message editing permissions.
Step-by-Step Instructions
Open Settings > Canned Messages.
Click Add Message.
Enter the message text and optional translation.
Assign the message to a category (e.g., Location Requests, Media Requests).
Click Save.
FAQs
Question | Answer |
|---|---|
Can messages be edited after creation? | Yes, supervisors can edit messages. |
Can dispatchers create their own messages? | Only if permissions allow. |
Are messages available across incidents? | Yes, messages apply to all incidents. |