Quick Start: Using the Supervisor Dashboard
Product: Prepared
Audience: Supervisors
Last Updated: 03/03/2025
Overview
The Supervisor Dashboard provides a real-time view of active and resolved incidents, flagged incidents, and incident summaries, giving supervisors insight into current call handling and operational trends.
Prerequisites
✅ Supervisor role required.
Step-by-Step Instructions
Access Supervisor Dashboard
Click Supervisor Dashboard in the main navigation.
View Live Incidents
Review active incidents, flagged incidents, and incident summaries.
Use Filters
Filter by date, nature code, flagged status, or dispatcher.
Open Incident Details
Click any incident to view transcripts, media, and location data.
FAQs
Question | Answer |
|---|---|
Can Supervisors edit incidents? | Supervisors can add notes, resolve incidents, or re-open them. |
How are flagged incidents displayed? | They appear in a dedicated section with a flag icon. |
Can Supervisors export data? | Yes, through the Incident Export Tool. |