Quick Start: Using the Supervisor Dashboard

Product: Prepared Assist Pro & Unlimited Plans
Audience: Supervisors & Command Staff
Last Updated: 03/03/2025

📌 What This Feature Does
The Supervisor Dashboard offers real-time visibility into active incidents, flagged calls, and incident performance trends.

📌 When & Why You Use It

• To monitor live call activity.

• To review flagged incidents with keyword triggers or manual flags.

• To review trends in dispatcher performance and incident types.

✅ Supervisor or Command role required.
✅ Available in Pro and Unlimited Plans.

1. Click Dashboard from the top navigation bar.

2. Select Supervisor View.

1. View all active and recently completed incidents.

2. Use filters to sort by:

   • Dispatcher

   • Nature Code

   • Date/Time

   • Flagged/Unflagged Status

1. Click any flagged incident to open the details view.

2. Review:

   • Transcription and Media

   • Location Data

   • Notes and Flags

3. Add your comments or actions directly in the incident.

• Supervisor Dashboard Overview

• Contact Prepared Support