Quick Start: Flagging and Reviewing Incidents
Edited
Product: Prepared Live
Audience: Supervisors
Last Updated: 03/03/2025
Overview
Flagging incidents allows Supervisors to highlight calls requiring review, such as critical incidents, training opportunities, or policy violations.
Prerequisites
✅ Supervisor role required.
Step-by-Step Instructions
Flag an Incident
Open any active or resolved incident.
Click Flag Incident.
Add optional notes explaining why it’s flagged.
Review Flagged Incidents
Open the Supervisor Dashboard.
Use the Flagged Incidents filter.
Open incidents to review transcripts, media, and notes.
FAQs
Question | Answer |
|---|---|
Who can see flagged incidents? | Only Supervisors and Admins. |
How long do flagged incidents stay flagged? | Until manually unflagged. |
Are flags part of the incident history? | Yes, flagging is tracked in the audit log. |
Support & Additional Resources
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Flagging
Review
Incidents