Quick Start: Real-Time Transcription Setup
Product: Prepared
Audience: IT Admins & Supervisors
Last Updated: 03/03/2025
Overview
Real-Time Transcription automatically converts live audio calls into text, improving documentation and call review accuracy.
Prerequisites
✅ IT Admin or Supervisor role required.
✅ Audio Collector installed (for Prepared Assist Pro).
✅ Network configured to allow Prepared domains.
Step-by-Step Instructions
Go to Settings > Audio Setup.
Confirm your agency’s audio source (phone system, workstation mic, etc.).
Install and configure the Prepared Audio Collector if using SIP capture.
Enable Real-Time Transcription toggle.
Click Save Settings.
FAQs
Question | Answer |
|---|---|
Is transcription stored permanently? | Yes, per your agency’s retention policy. |
Can transcripts be edited? | Yes, Supervisors can correct errors. |
Is transcription available on all calls? | Only on supported audio inputs. |