Quick Start: Configuring Location Services
Product: Prepared Live
Audience: IT Admins & Supervisors
Last Updated: 03/03/2025
Overview
📌 What This Feature Does
Location Services enables real-time caller location tracking using GPS and Wi-Fi data.
📌 When & Why You Use It
To pinpoint caller location during emergencies.
To improve response accuracy.
Prerequisites
✅ Caller must consent to location sharing.
✅ Dispatchers need location request permissions.
Step-by-Step Instructions
Open an active incident.
Click Request Location.
Confirm the phone number and send the request.
Once the caller accepts, location data appears on the incident map.
FAQs
Question | Answer |
|---|---|
Does this work on all devices? | Most modern smartphones (iOS & Android). |
What if the caller denies location sharing? | Location will not be provided. |
Is location data stored? | Yes, under your agency’s CJIS-compliant data policy. |