Settings

This guide explains what each visible setting does and when your agency would use it. Even though the page title says Demo Center , the controls show...

Product: Prepared Assist Audience: Call Takers, Dispatchers, Supervisors, Administrators Last Updated: 05/01/2026 After reading this guide, you wil...

What Teams are for Operational filtering: filter All Incidents and Analytics by team Supervisory oversight: review trends by shift/unit Training/coa...

State: set to the PSAP’s state FCC ID: identifier often set during implementation and rarely changed Options shown: DECIMAL, DMS DECIMAL: 40.7128,...

Create named groups of Agency Contacts so staff can share/communicate to a whole unit without selecting individuals each time. Group Name Group Member...

Workflows let you create if-this-then-that rules so ACT takes consistent actions when certain events occur. Name: label (use trigger → outcome naming...

Nature Codes are incident type labels used for categorization, filtering, reporting, and workflow triggers. Nature Code: available incident types Act...

Canned Messages are approved templates ACT can send automatically (via Workflows) or manually. Default Messages (system templates) Message Name Messag...

Tags are labels you apply to incidents for tracking, filtering, QA/coaching, analytics, and auditability. Tags can also be set to Auto-apply with AI ...

Audience: Call Takers, Dispatchers, Supervisors, Administrators Last Updated: 03/04/2026 Support: Support@prepared911.com By the end of this guide...

General Audio / ALI / SIP Header Filters / Configure Automatic Call Transferring (advanced; change only with guidance) Test: runs the checks Clear:...

Function Allows supported iPhone callers to stream live video or share media during an active call (without relying only on link-based sharing). Usage...

What it is Selects how users authenticate into ACT. What the options mean SAML Function: Uses your agency’s SSO identity provider for login. Usage: ...

What it does Adds recipients who get email alerts for status/connection issues (health notifications). How to use it Type a user name or email. Click ...

Product: Prepared Audience: Call Takers, Dispatchers, Supervisors, Administrators Last Updated: 05/01/2026 After reading this guide, you will unde...