Notifications

Edited

Status Email Notifications

What it does
Adds recipients who get email alerts for status/connection issues (health notifications).

How to use it

Type a user name or email.
Click Add.
Confirm the user appears in the table.

Table fields

Name
Email
Action → Remove

Best practice
Add at least:

Primary ACT admin
Backup admin/supervisor
Technical contact (if different)

FAQs

Question	Answer
Why can’t a user log in after we changed Security settings?	Most Security changes apply immediately. If IP restrictions are enabled, confirm the user is on an approved network/IP. If MFA is required, confirm the user can complete the MFA step.
Our Users CSV upload failed—what’s the fastest fix?	Re-download the template from ACT, do not rename/reorder headers, and confirm required fields are present. Most failures come from altered headers, formatting, or unsupported values.
Why do team filters look empty?	Team-based filtering is most reliable for activity after teams are created and membership is current. Confirm users are assigned to the correct team and check newer incidents first.
Should we enable Auto-apply with AI for Tags immediately?	Usually no. Keep it OFF until tag definitions are tight, then run a short review period with a supervisor to confirm accuracy before turning it ON permanently.
What settings should we avoid changing without guidance?	Advanced technical settings (for example, SIP header filters or automatic call transferring areas) can affect call visibility and routing. Change those only with Prepared Support/Implementation guidance.