Tags

Tags are labels you apply to incidents for tracking, filtering, QA/coaching, analytics, and auditability. Tags can also be set to Auto-apply with AI.

• Tag

• Description (operational definition)

• Auto-apply with AI (toggle)

• Chatroom Count

• Actions (⋯): View in Analytics / View Audit Logs / Delete Tag

• Custom Tag: Name, Description, Auto-apply with AI

• Template Tags: import and then adjust definitions to match local policy/terminology

Best practice for Auto-apply with AI

• Keep Auto-apply OFF until the definition is tight.

• Turn it on after a supervisor reviews results for a short trial period.