Configuration
IP Allowlist Configuration
Audience: IT Admins Last Updated: 03/20/2026 After reading this guide, you can configure your firewall to allow all required traffic for Prepared As...
Whitelisting
If your dispatch center uses a firewall, proxy, or other network security controls that restrict inbound or outbound traffic, you must allowlist (whit...
Adding/Managing Users
Go to Settings . Select Users Click Add Users . Enter the user’s name , email address , and phone number . Select a profile type : Dispatcher C...
Managing Roles & Permissions
Product: Prepared Audience: Supervisors & Administrators Last Updated: 03/03/2025 After reading this section, you will understand how to assign r...
Flagging and Reviewing Incidents
Product: Prepared Audience: Supervisors Last Updated: 03/03/2025 After reading this section, you will be able to flag incidents for review, manag...
Minimum Technical Requirements
Product: Prepared Audience: IT Admins Last Updated: 03/03/2025 After reading this section, you will understand what hardware, software, and networ...
Managing Default Messages
Product: Prepared Assist Audience: Supervisors Last Updated: 03/03/2025 After reading this section, you will be able to create, edit, and manage d...
Managing Nature Codes
Product: Prepared Assist Audience: Supervisors Last Updated: 03/03/2025 After reading this section, you will be able to create, update, and manage...
Managing Canned Messages
Product: Prepared Audience: Supervisors & Administrators Last Updated: 03/03/2025 After reading this section, you will be able to create, edit, an...
Workflows
1. Access Settings : Begin by clicking on the Settings tab at the top of the screen. 2. Enter Workflows : Select Workflows from the options on t...