Managing Default Messages
Product: Prepared Assist
Audience: Supervisors
Last Updated: 03/03/2025
Outcome Statement
After reading this section, you will be able to create, edit, and manage default messages to improve the speed and consistency of dispatcher communication.
Overview
Default Messages are pre-written, approved text messages available for dispatchers to send during live incidents. These messages improve response times, ensure consistent communication, and reduce errors.
Examples of Default Messages
Message | Example |
|---|---|
Location Request | "Please click the link to share your location with 911." |
Media Request | "Can you please send us a photo of the scene?" |
Caller Permission | "Please enable your microphone so we can speak with you." |
Prerequisites
✅ Supervisor role required to manage messages.
✅ Access to Settings in Prepared Assist.
Step-by-Step Instructions
1. Access Default Messages
From the Dashboard, click Settings.
Click Default Messages in the left navigation.
2. Review Existing Messages
Review the list of available default messages.
These messages cover common requests like:
Location sharing.
Sending photos or videos.
Confirming emergency type.
3. Add or Edit Messages
To edit, click the Edit icon.
Modify the text, and if applicable, assign a nature code.
Click Save.
To add, click Add Default Message.
Enter the message text.
Assign a nature code (optional).
Click Save.
Best Practices
Keep messages short, clear, and action-oriented.
Use plain language and avoid technical jargon.
Review messages quarterly to ensure they match current procedures.
FAQs
Question | Answer |
|---|---|
Can dispatchers modify default messages? | No, only supervisors can modify defaults. |
Are messages role-specific? | No, all roles see the same defaults. |
Are message changes tracked? | Yes, all changes appear in the audit log. |