Adding/Managing Users

1. Go to Settings.

2. Select Users

2. Click Add Users.

3. Enter the user’s name, email address, and phone number.

4. Select a profile type:

   • Dispatcher

   • Calltaker

   • Supervisor

   • Administrator

5. Choose how the user will sign in:

   • Single Sign-On (SSO), or

   • Username and password

6. Click Add User.

The user receives an email with login instructions.

Important

• After creation, you can edit the name and phone number only.

• To change an email address, you must delete the user and re-add them.

Use a CSV file to add multiple users at once.

Always start with the CSV template provided in Prepared.

1. Go to Settings → Add Users.

2. Download the template.

Enter one user per row.

Required Fields

• First Name

• Last Name

• Email Address

• Phone Number

• Profile Type

  • Dispatcher

  • Calltaker

  • Supervisor

  • Administrator

Follow these rules exactly to avoid upload errors:

• Do not delete or rename column headers

• Do not delete any columns, even if they are empty

• Do not change the order of columns

• Do not add new columns

• Do not use formulas or special formatting

• Use plain text only

• Use a unique email address for each user

• Save the file as .csv

If these rules are not followed, the upload will fail.

1. Save the completed file as a .csv.

2. Upload the file in Prepared.

3. Review any validation messages.

4. Confirm the upload.

Users receive an email with login instructions after a successful upload.

• Call Audio must be enabled for dispatchers to view and access audio calls in their dashboard.

If you continue to see errors or have questions about uploading users, contact Support@prepared911.com.