Managing Canned Messages

Product: Prepared
Audience: Supervisors & Administrators
Last Updated: 03/03/2025

After reading this section, you will be able to create, edit, and manage canned messages to streamline dispatcher communication during incidents.

Canned Messages are pre-written messages dispatchers can quickly send to callers during live incidents. These messages ensure faster response times and consistent communication.

✅ Supervisor or Administrator role required.

1. From the Dashboard, click Settings.

2. In the left menu, click Canned Messages.

1. Locate a message under Default Messages.

2. Click Edit to modify the text or assign a nature code (e.g., “911 Hang Up”).

3. Click Save Changes.

1. Click Add Canned Message.

2. Enter a name and the message content.

3. Assign a nature code (optional).

4. Preview your message and click Add Message.

1. Open an active incident.

2. Click Send Message and select from your canned messages list.

• Canned Messages Tutorial Video

• Contact Prepared Support