Telephony and Deployment
Telephony Architecture and Call Forwarding
Overview: ANET Does Not Replace Your Telephony
ANET: Receives forwarded calls Processes them Transfers back when required ANET does not: Replace your PBX Replace your carrier Automatically configur...
Core Telephony Model
ANET requires: A forwarded non-emergency number A dedicated return line Loop prevention Caller ID handling validation Each element must be validated e...
Configure Call Forwarding to ANET
Your agency must forward the designated non-emergency number to ANET. Identify the non-emergency number to forward. Coordinate with: Carrier, or PBX a...
Configure a Dedicated Return Line
When ANET transfers a call back to the PSAP, it must route to a dedicated number. This number: Must not forward back to ANET Must not be the original ...
Validate Caller ID Behavior
ANET may swap or preserve caller ID depending on configuration. You must validate: What number call-takers see Whether original caller ID is preserved...
Prevent Call Looping
Call looping occurs when: ANET transfers back to a number that forwards to ANET Return line is misconfigured Conditional forwarding rules overlap Conf...
Adjacent PSAP Routing (If Enabled)
If jurisdiction-based transfers are configured: Confirm adjacent routing numbers. Validate trunk access permissions. Confirm no return-loop conflicts....
Conduct End-to-End Routing Validation
Before go-live, perform full system validation. Informational call (resolved by ANET) Intent-based transfer Human-requested transfer Safety escalation...
End-to-End Validation Procedure
Place test call. Trigger scenario. Confirm correct routing. Confirm no looping. Confirm caller ID behavior. Review call in Triage. Confirm transfer re...
Common Telephony Misconfigurations
Looping Calls Cause: Return line forwards to ANET Fix: Remove forwarding rule Transfers Not Reaching PSAP Cause: Incorrect destination number Fix: Val...
Monitoring After Go-Live
The first 48 hours are critical. Supervisors and Admins should: Monitor transfer volume spikes Watch for repeated fallback transfers Validate no loopi...
Limitations
ANET: Does not control your carrier Cannot prevent PBX misconfiguration Cannot detect all routing logic conflicts Cannot override external telephony f...
Key Takeaways
ANET relies on clean call forwarding and return routing. A dedicated return line is mandatory. Loop prevention must be verified before go-live. End-to...