End-to-End Validation Procedure
Edited
Place test call.
Trigger scenario.
Confirm correct routing.
Confirm no looping.
Confirm caller ID behavior.
Review call in Triage.
Confirm transfer reason accuracy.
Document results before deployment approval.
Place test call.
Trigger scenario.
Confirm correct routing.
Confirm no looping.
Confirm caller ID behavior.
Review call in Triage.
Confirm transfer reason accuracy.
Document results before deployment approval.