Configure a Dedicated Return Line

When ANET transfers a call back to the PSAP, it must route to a dedicated number.

This number:

• Must not forward back to ANET

• Must not be the original forwarded number

• Must terminate inside your telephony system

1. Create or designate internal line for ANET returns.

2. Confirm that this number:

   • Does not have forwarding rules

   • Routes directly to call-takers

3. Validate with carrier or PBX admin.

4. Place controlled test transfer.

5. Confirm:

   • Call arrives on correct internal queue

   • No re-forward occurs

Using the forwarded non-emergency number as the return line will create loops.