Automated Quality Assurance
Training Simulator
What is the Training Simulator? An AI-powered tool within Automated QA that lets call takers practice handling emergency incidents through simulated ...
QA Hub: A Supervisors Guide
The QA (Quality Assurance) Hub is your centralized workspace for managing quality reviews, tracking performance, and accessing training tools—all in...
Review Queue
Product: AQA Audience: Call Takers, Dispatchers, Supervisors, Administrators Last Updated: 02/19/2026 Support: Support@prepared911.com By the end...
Building Teams
https://www.loom.com/share/612aaa4d44c34cb2ab9f1d81d9e584a8 After reading this guide, you will be able to: Create configurable teams within Prepared A...
AQA - Custom Date Picker & Shift-Based Analytics
Supervisors and analysts need precise tools to track performance, identify trends, and adjust staffing. The Custom Date Picker and shift filters provi...
All Incidents & Custom Dashboards
Product: Prepared ACT, AQA Audience: Supervisors, Dispatchers, Call Takers, Administrators Last Updated: 03/06/2025 After reading this section, you...
AQA (Automate Quality Assurance): Full User Guide
Audience : Supervisors Last Updated : 03/04/2025 After reading this section, you will be able to understand and utilize AQA (Automated Quality Assuran...
Call Tagging (AQA)
Audience : Supervisors Last Updated : 03/04/2025 After reading this section, you will be able to create, manage, and review custom call tags and use t...
Prepared QA Forms (AQA)
Audience : Supervisors Last Updated : 03/03/2025 After reading this section, you will be able to efficiently use Prepared’s built-in QA form tool to r...