All Incidents & Custom Dashboards
Product: Prepared ACT, AQA
Audience: Supervisors, Dispatchers, Call Takers, Administrators
Last Updated: 03/06/2025
Outcome Statement
After reading this section, you will understand how to use the All Incidents View, search and filtering capabilities, and Custom Dashboards to track, analyze, and report on incidents. You will also learn how to manage dashboards, filter incident data, and use saved views for repetitive analyses.
Overview
Prepared offers powerful search and filtering capabilities through the All Incidents View and Custom Dashboards. This allows supervisors, call takers, and administrators to track, filter, and manage incidents more efficiently, ensuring your team can make faster, more informed decisions based on accurate data.
What Problems Are We Solving?
Supervisors and directors often face limited visibility into incident volume and details, making it challenging to monitor and report effectively. With the new search and filtering features in Prepared, supervisors can now:
Track incidents more easily and efficiently.
Search and filter incidents based on multiple criteria.
Save and manage dashboards to streamline regular analysis and operational reporting.
Features and How It Works
All Incidents View
The All Incidents View centralizes incident data and allows you to:
Search and filter incidents based on specific criteria such as time, location, or incident type.
View detailed previews of individual incidents, with highlights of why they were returned in search results.
Download search results for further reporting and analysis.
Available Filters
Filter Type | Description |
|---|---|
Time | Filter by created date and time. Includes custom ranges and presets. |
Incident Content | Filter by media, text messages, or phone calls. |
Location | Filter by city, zip code, or location radius from an address. |
Details | Filter by incident type, seat position, phone number, or workflow. |
Phone Number | Search using specific phone numbers or partial matches. |
Language | Filter incidents based on language used in the call (coming soon). |
Step-by-Step: Using Search and Filtering
Step 1: Searching for Incidents
Go to the All Incidents View.
In the search bar, type a keyword or phrase you are looking for (e.g., "text message").
The search will return all incidents related to the keyword. For example, typing "text message" will return incidents that contain either an inbound or outbound text message.
You will be able to see why each result was returned (e.g., keyword match, location, phone number).
Step 2: Applying Filters
Click on the filter icon or use the filter options available in the left menu.
Choose from the available filters such as time range, incident type, location, media content, etc.
Apply one or more filters to narrow down your search results.
Once filters are applied, only incidents that match the selected criteria will be displayed.
Step 3: Viewing Filtered Results
After applying your filters, the incidents that match your criteria will appear.
Results are returned in chronological order by default.
You can click on an incident to see a preview of its details.
To further refine your results, you can add more filters or change the existing ones.
Managing Dashboards
Step 1: Saving a Dashboard
Apply the filters and view the incidents that you need.
Once you have the preferred view, click on the “Save Dashboard” button.
A modal will appear asking you to name the dashboard.
Enter a name that will help you easily identify this dashboard later (e.g., “All Calls from 6pm-8am”).
Click Save to store your custom dashboard.
Step 2: Editing a Dashboard
Navigate to your Saved Dashboards.
Click on the edit icon next to the dashboard you want to modify.
Apply any new filters or changes to the existing filters.
Once changes are made, click Save to update the dashboard or Save As New to create a new version.
Step 3: Renaming a Dashboard
Go to Saved Dashboards and find the dashboard you want to rename.
Click on the title of the dashboard.
Enter a new name in the modal that appears.
Click Save to apply the new name.
Step 4: Deleting or Archiving a Dashboard
Navigate to Saved Dashboards.
To delete, click on the trash icon next to the dashboard. A confirmation modal will appear, click Confirm.
To archive a dashboard, click on the archive icon. This removes the dashboard from the main list but keeps it accessible in the archived section.
Who Can Manage Dashboards?
Prepared provides an open system where anyone with supervisor or director permissions can edit dashboards. Dispatchers and call takers can neither view nor edit dashboards.
How Might You Use Custom Dashboards?
You can use Custom Dashboards to:
View all calls from 6pm-8am when you’re away from the center.
Track calls answered by Seat Position X.
Monitor non-emergency calls (e.g., Address = N/A) over the last 3 months.
Analyze Spanish-language calls.
Track calls from phone number X over the past month.
See all calls that contain live video.
Support & Additional Resources
Contact Prepared Support: Support@prepared911.com