AQA - Custom Date Picker & Shift-Based Analytics

Supervisors and analysts need precise tools to track performance, identify trends, and adjust staffing. The Custom Date Picker and shift filters provide actionable insights for optimizing operations.

Step-by-Step Instructions:

1. Open the AQA Analytics Dashboard.

2. Click "Date Range" and select "Custom Date Picker."

3. Enter your desired start and end dates.

4. Apply shift filters if needed (e.g., 7AM-3PM, overnight).

5. Review call volume, QA scores, and performance data specific to the selected time.

6. Export reports if required for administrative review.