Product: AQA
Audience: Call Takers, Dispatchers, Supervisors, Administrators
Last Updated: 02/19/2026
Support: Support@prepared911.com

By the end of this guide, you will be able to:

• Assign calls for QA review instead of completing them immediately

• Send reviews to yourself or another Supervisor/Admin

• Access and manage assigned reviews

• Track review status across your agency

Review Queue allows you to save calls for later review or assign them to someone else instead of completing QA immediately.

This supports real-world workflows inside a communications center. You can:

• Quickly scan and batch calls that require QA

• Divide the review work among supervisors

• Assign reviews across shifts

• Separate monitoring from formal scoring

You no longer need to complete QA at the moment you open a call.

Review Queue is useful when:

• You are triaging calls and identifying high-priority reviews

• A QA lead distributes reviews across multiple supervisors

• Reviews need to be completed on a later shift

• Your agency separates call monitoring from structured QA scoring

The feature adds flexibility without interrupting your workflow.

1. Navigate to Analytics → All Incidents

2. Select a call

3. In the right sidebar, click QA (top right)

4. Choose one of the following options:

   • QA Now – begin the review immediately

   • Assign for QA – send the call to the Review Queue

If you select Assign for QA, choose:

• Yourself (to review later), or

• Another Supervisor or Administrator

The call is now saved to the Review Queue.

To view assigned reviews:

1. Navigate to the Training tab

2. Select Review Queue

You will see two sections:

Displays reviews assigned to you that require action.

Displays all reviews assigned within your agency.

When you assign a call for QA:

• The assigned reviewer receives an email notification

• The email includes a direct link to the review

• The call appears in the reviewer’s My Reviews queue

This ensures reviews are visible and actionable without manual follow-up.

If you select QA Now and begin reviewing a call but decide not to complete it:

You can assign the review to another Supervisor or Admin at any time within the review workflow.

You are not locked into completing the review once started.

If a call no longer requires QA:

• You can remove the review recommendation directly from the queue

This keeps the queue clean and focused on active work.

You can filter the Review Queue to track:

• Pending reviews

• Completed reviews

• Assigned reviews across the agency

This allows leadership to monitor QA workload and completion progress.

• Use Review Queue during call triage to flag high-value reviews

• Assign reviews at the end of your shift to avoid interruptions

• Regularly filter by pending reviews to maintain QA timelines

• Use “All Reviews” to monitor workload distribution across supervisors

AQA Review Queue Walkthrough - Watch Video