Prepared Assist: Starter/Plus/Pro/Unlimited

Product: Prepared Assist - Starter/Plus/Pro/Unlimited
Audience: Supervisors, Administrators, Call Takers, Dispatchers
Last Updated: 03/05/2025

Outcome Statement

After reading this section, you will understand the core features of Prepared Assist, including the different tiers, their capabilities, and how they can improve emergency response workflows.

Overview of Prepared Assist

Prepared Assist is a cutting-edge emergency response platform designed to support 911 professionals with advanced tools and resources. It integrates real-time information, streamlined communication, and comprehensive support to improve the effectiveness and efficiency of emergency services.

Prepared Assist is built on five foundational pillars:

Real-Time Information Access: Instant access to critical information like caller location and medical records.
Enhanced Communication Tools: Seamless coordination among emergency responders for an effective response.
Training and Simulation: Scenario-based learning and simulations to prepare responders for emergencies.
Support and Wellness Resources: Mental health and well-being support for 911 professionals.
Data Analysis and Feedback: Continuous improvement of response efforts through analytics.

Prepared Assist Tiers

Prepared Assist is structured into four tiers to meet the varying needs of emergency response teams:

Tier	Key Features
Assist Starter	- Unlimited outbound and canned messages - Media collection via SMS links (photos, videos) - Live streaming capabilities - GPS location collection and real-time viewing of caller's location - Audio in pre-recorded videos
Prepared Assist Plus	- Text language translation and Real-Time Text (RTT) - Inbound, non-emergency texting - Enhanced live streaming with audio - Advanced location services (What3Words, Z-Axis) - Automated flagging of calls based on keywords - SSO, team permissions, multi-account support, audit logs, SAML 2.0 - Supervisory dashboard for call review
Prepared Assist Pro	- All features of Plus - Viewing of ALI data - Audio transcription and translation - Automated follow-up for hang-ups - Enhanced call review mechanisms, including ability to export flagged calls to CSV
Prepared Assist Unlimited	- All features of Pro - Instant visualization and highlight features based on transcript content (location, person descriptions, weapon, license plate recognition) - Comprehensive administrative and review tools for demanding operational needs

Benefits of Prepared Assist

Prepared Assist enhances the ability of emergency responders to manage and respond to incidents effectively through the following key features:

Real-Time Information Access: Instant access to crucial data ensures a faster, more accurate response from emergency services.
Enhanced Communication Tools: Tools like text messaging and live streaming provide better coordination among responders and ensure no detail is missed.
Efficient Workflow: Prepared Assist streamlines communication, allowing for quicker decision-making and more efficient deployment of resources.
Comprehensive Data: Prepared Assist not only collects data in real-time but also stores it for later review, ensuring all critical information is available when needed.

What’s Next?

After reviewing the Prepared Assist tiers and their benefits, you can move forward with setting up and configuring Prepared Assist for your 911 center:

Review the minimum technical requirements for implementing Prepared Assist.
Choose the appropriate tier based on your team’s needs.
Follow the implementation steps and customize settings based on your operational requirements.

Support & Additional Resources

Contact Prepared Support: Support@prepared911.com