Broadcasting Messages to All Dispatchers
Product: Prepared Assist
Audience: Supervisors
Last Updated: 03/03/2025
Outcome Statement
After reading this section, you will be able to send broadcast messages to all active dispatchers to communicate critical updates, warnings, or operational changes.
Overview
Broadcast Messaging allows Supervisors to send one-way announcements to all logged-in dispatchers. These messages appear as pop-ups in the dispatcher interface and are logged for auditing purposes.
Prerequisites
✅ Supervisor role required.
Detailed Instructions
1. Access Broadcast Messaging
From the Dashboard, click Broadcast Messages.
2. Compose and Send Message
Enter the announcement text.
Keep messages short and action-focused.
Click Send to deliver the message to all active dispatchers.
3. View Sent Messages
Sent broadcasts are logged in the Audit Log, including:
Timestamp.
Sender.
Message content.
Best Practices
Use broadcasts for time-sensitive updates only.
Follow up broadcasts with documentation or policy links when applicable.
Avoid unnecessary broadcasts to prevent alert fatigue.
FAQs
Question | Answer |
|---|---|
Can dispatchers respond to broadcasts? | No, broadcasts are one-way. |
Can broadcasts target shifts only? | No, all logged-in users see broadcasts. |
Are broadcasts customizable? | Only the message text. |