Reviewing Analytics Reports
Product: Prepared Assist
Audience: Supervisors & Admins
Last Updated: 03/03/2025
Outcome Statement
After reading this section, you will be able to access, filter, and export analytics reports to track incident trends, dispatcher performance, and system usage.
Overview
Analytics Reports offer detailed performance data to help Supervisors and Admins:
Identify high-performing dispatchers.
Track incident trends by time of day, nature code, and call volume.
Monitor media collection rates.
Analyze transfer and resolution times.
Prerequisites
✅ Supervisor or Admin role required.
Detailed Instructions
1. Access Analytics Reports
From the main navigation, click Analytics.
Open the Reports tab.
2. Available Reports
Incident Trends — Volume, nature code distribution, response times.
Dispatcher Workload — Calls handled per dispatcher, time to first action.
Media Collection — Percentage of incidents with photo/video collected.
3. Apply Filters
Date range.
Nature code.
Dispatcher or team.
4. Export Reports
Click Export and choose:
PDF for summaries.
CSV for detailed data.
Best Practices
Review reports weekly with shift leads.
Use data to support training plans.
Share relevant data with executive leadership.
FAQs
Question | Answer |
|---|---|
Can data be anonymized? | Yes, before exporting if required. |
Are audit logs part of reports? | Yes, actions are logged in full exports. |
Can reports combine data from multiple sites? | Not currently — each site’s data is separate. |