Weekly Leaderboards

Product: Prepared
Audience: Supervisors & Admins
Last Updated: 03/03/2025

Outcome Statement

After reading this section, you will be able to track dispatcher performance trends and identify top performers using the Weekly Leaderboard feature.

Overview

The Weekly Leaderboard provides Supervisors and Admins with a weekly snapshot of dispatcher performance, highlighting key metrics:

Total incidents handled.
Media requests sent.
Average time to resolution.
Percentage of incidents with media collected.

Prerequisites

✅ Supervisor or Admin role required.

Detailed Instructions

1. Accessing the Weekly Leaderboard

From the main navigation, click Analytics.
Open the Leaderboard tab.

2. Understanding Leaderboard Metrics

Each dispatcher is ranked by:
- Total incidents handled.
- Media request activity.
- Incident resolution speed.
Click any dispatcher’s name to see a detailed breakdown of their activity.

3. Applying Filters

Adjust filters to:
- Change the date range.
- Focus on specific teams, shifts, or nature codes.

Best Practices

Use the leaderboard in weekly performance reviews.
Identify top performers for recognition programs.
Identify outliers to offer coaching or retraining.

FAQs

Question	Answer
Can dispatchers see their own rank?	Optional — visibility is configurable.
Is the leaderboard archived?	Yes, for historical reporting.
Can metrics be customized?	Not currently, but feature requests can be submitted.