Quick Start Guide: Using Weekly Leaderboards

Product: Prepared Assist
Audience: Dispatchers, Supervisors
Last Updated: 03/03/2025

The Weekly Leaderboard tracks and ranks dispatcher performance, offering insights into incident handling activity such as call volume, media requests, and resolution speed.

✅ Supervisor or Admin role required.

1. Open Analytics Module

   • From the main navigation, click Analytics.

2. View Weekly Leaderboard

   • Select the Leaderboard tab.

   • Review dispatcher rankings for:

     • Total incidents handled.

     • Media requests sent.

     • Average response time.

3. Filter by Date or Role

   • Use filters to adjust the date range or view specific teams or shifts.

• Full User Guide

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