Real-Time Transcription Setup

Product: Prepared Assist Pro
Audience: IT Admins & Supervisors
Last Updated: 03/03/2025

After reading this section, you will be able to configure real-time transcription, verify audio capture, and ensure call transcripts are generated accurately.

Real-Time Transcription captures live 911 calls and converts them into text transcripts that supervisors can review, edit, and flag.

• Improved documentation.

• Faster call reviews.

• Keyword search across transcripts.

✅ IT Admin or Supervisor role.
✅ Audio Collector installed (if required).
✅ Network allows Prepared domains and ports.

• Confirm if your agency uses:

  • Phone system SIP capture.

  • Workstation microphones.

• If using SIP capture, install the Prepared Audio Collector App.

• Go to Settings > Audio Setup.

• Enable Real-Time Transcription.

• Set preferred language (English, Spanish, etc.).

• Place a test call.

• Confirm audio is captured and transcription appears in real time.

• Review transcripts daily for quality assurance.

• Use keyword detection workflows to flag critical phrases.

• Train dispatchers to speak clearly for best transcription accuracy.

• Transcription Setup Documentation

• Contact Prepared Support