Sharing Incidents with External Partners

Product: Prepared
Audience: Dispatchers & Supervisors
Last Updated: 03/03/2025

You will learn how to share incident data, including media, with external agencies directly from the Prepared dashboard.

Prepared Assist allows incidents to be shared with external agencies or stakeholders for improved situational awareness and collaboration.

✅ Supervisor or Dispatcher role required.
✅ External agency contacts must be pre-configured in Agency Contacts.

1. Open Settings > Agency Contacts.

2. Add external contacts (name, email, phone).

3. Create Agency Groups (e.g., Fire, EMS).

1. Open the incident.

2. Click Share Incident.

3. Select recipients (individuals or groups).

4. Set access duration (1 hour to 24 hours).

5. Click Share.

https://prepared.frontkb.com/en/articles/4800129