Managing Spam Callers

Product: Prepared Assist
Audience: Dispatchers & Supervisors
Last Updated: 03/03/2025

After reading this section, you will be able to identify, mark, and review spam callers to ensure your dashboard remains focused on real emergencies.

Spam messages can clutter your dashboard, making it difficult to prioritize actual emergencies. Prepared Assist allows you to mark callers as spam, filtering unwanted messages and storing them in a Spam Archive for later review.

✅ Dispatcher or Supervisor role required.

1. Open the incident or message thread from the suspected spam caller.

2. Review the message content for signs of spam:

   • Repetitive, irrelevant messages.

   • Messages containing ads or links.

   • Callers repeatedly misusing the system.

3. Click the Manage dropdown.

4. Select Mark Caller as Spam.

5. Confirm the action.

1. Go to the Spam Archive in the dashboard.

2. Review flagged messages periodically to ensure no valid emergencies were misclassified.

3. To unmark a caller, select the caller from the Spam Archive, click Unmark as Spam, and confirm the action.

• Train dispatchers on spam identification during onboarding.

• Schedule regular spam reviews.

• Maintain clear agency policies for marking spam.

• Spam Callers Management Documentation

• Spam Management Tutorial