Resetting User Passwords
Edited
Product: Prepared Assist
Audience: Dispatchers, Supervisors & IT Admins
Last Updated: 03/03/2025
Outcome Statement
You will be able to reset user passwords to restore access to Prepared Assist.
Overview
Supervisors and Admins can reset user passwords directly from the Users section.
Prerequisites
✅ Administrator or Supervisor role required.
Step-by-Step Instructions
User-Initiated Reset
From the login page, click Forgot Password.
Enter the user’s email address.
Follow the reset link in the email.
Administrator-Initiated Reset
Open Settings > Manage Users.
Locate the user.
Click Edit > Reset Password.
The user receives a reset email.
FAQs
Question | Answer |
|---|---|
Can users reset passwords themselves? | Yes, if they can access their email. |
What if they don’t receive the email? | Check spam/junk folders. |
Are password changes logged? | Yes, in the audit log. |
Support & Additional Resources
Password
Reset
Resetting
Passwords