Quick Start Guide: Handling Spam Callers
Edited
Product: Prepared Live
Audience: Dispatchers & Supervisors
Last Updated: 03/03/2025
Overview
📌 What This Process Does
This process helps you identify and block repeat spam callers.
📌 When & Why You Use It
To reduce disruptive calls.
To maintain operational focus during emergencies.
Prerequisites
✅ Dispatcher or Supervisor role required.
Step-by-Step Instructions
Open the incident involving a suspected spam caller.
Click Actions > Mark as Spam.
Confirm the block if prompted.
The caller’s number is added to your agency’s spam list.
FAQs
Question | Answer |
|---|---|
Can spam numbers be unblocked? | Yes, by a Supervisor or Admin. |
Does blocking apply to all Prepared agencies? | No, only to your agency’s instance. |
Is there an audit log? | Yes, all spam actions are logged. |