Quick Start Guide: Requesting and Receiving Media from Callers

Product: Prepared Live
Audience: Dispatchers
Last Updated: 03/03/2025

📌 What This Process Does
This process allows dispatchers to request photos, videos, or live streams from a caller’s mobile device.

📌 When & Why You Use It

• To gather visual context during emergency calls.

• To help responders understand scene conditions before arrival.

✅ Caller must click the link sent by the dispatcher to initiate media sharing.
✅ Dispatchers must have media request permissions enabled.

1. Open the active incident.

2. Click Request Media from the actions menu.

3. Select the type of media:

   • Photo

   • Video

   • Live Stream

4. Confirm the phone number and send the request.

1. Once the caller accepts the request, media appears in the incident panel.

2. Review all incoming photos, videos, or streams in real time.

3. Save or forward media as needed.

• Media Request Process Guide

• Contact Prepared Support