Quick Start Guide: Incident Transfer Process
Product: Prepared
Audience: Dispatchers & Supervisors
Last Updated: 03/03/2025
Overview
📌 What This Process Does
This process allows you to transfer live incidents from your dispatch center to another PSAP (Public Safety Answering Point), including live stream, location, and incident notes.
📌 When & Why You Use It
When a call is misrouted or belongs to another jurisdiction.
To seamlessly hand off incident data to partner agencies.
Prerequisites
✅ Receiving PSAP must also use Prepared Live or Assist.
✅ You must have Dispatcher or Supervisor role.
Step-by-Step Instructions
Open the active incident from the Dashboard.
Click Actions in the top right.
Select Transfer Incident.
Search for the receiving PSAP by name.
Review the incident details being transferred.
Click Transfer Now.
📸 Annotated screenshot of Transfer Screen recommended.
FAQs
Question | Answer |
|---|---|
What data is included in the transfer? | Live stream, location data, caller info, incident notes. |
Can I cancel a transfer? | No, but you can recall the receiving PSAP to clarify details. |
What if the receiving PSAP isn’t using Prepared? | Use standard manual handoff processes outside of Prepared. |