Product: Prepared Assist Pro & Unlimited Plans
Last Updated: 03/03/2025

📌 What This Feature Does
Supervisor Workflows automatically tag calls based on detected keywords, giving supervisors insight into specific types of calls and dispatcher-caller interactions.

📌 When & Why You Use It
Use this feature to:

• Track critical incidents (e.g., medical emergencies, active threats).

• Improve supervisor awareness of call trends.

• Enhance operational efficiency through better categorization.

✅ Available only in Prepared Assist Pro and Unlimited Plans.
✅ Requires Supervisor or Admin access to Prepared Settings.

1. Click Settings at the top of the screen.

2. Select Workflows from the menu on the left.

1. Click Add Workflow at the top right.

2. Select Create New.

3. Enter a Name (e.g., "Cardiac").

4. Set the Trigger to Keyword Detection.

5. Enter a Keyword (e.g., "chest pain").

• Use short, simple keywords (single words or short phrases).

• Avoid long phrases to improve accuracy.

• Choose whether to trigger notifications when the caller, the dispatcher, or either party mentions the keyword.

1. Select Flag Incident for Supervisor Review as the action.

2. Click Create to save the workflow.

1. Go to the Dashboard.

2. Look for incidents flagged by workflows (highlighted for supervisor attention).

3. Click any flagged incident to review:

   • Mentioned keywords

   • Call transcription or chat log

   • Shared media

   • Location data

1. Open the Analytics Dashboard.

2. Review recent calls triggered by workflows.

3. See:

   • Dispatcher name

   • Triggered keyword

   • Trigger frequency

   • Associated workflow name

   • Nature code

   • Incident creation date and time

🔹 Keyword detection depends on audio quality and transcription accuracy.
🔹 Long phrases may be partially detected, reducing accuracy.

• Supervisor Workflow Tutorial Video