This document outlines the appropriate contacts and channels for requesting support related to Prepared.

For general questions, troubleshooting, and technical assistance, customers should utilize the following resources:

• Online Help Center: The quickest way to find answers to frequently asked questions and guides is through our online documentation.

• Non-Urgent Email Support: For non-urgent technical issues, please email our support team at support@prepared911.com. You can also report these items via the “Manage” button in the top right corner of an active chatroom - see screenshot below.

• General Questions: For all other questions, you can reach out to your customer experience manager.

For urgent, system-down issues that significantly impact operations, the following dedicated channel should be used for immediate response:

• Urgent Support: For urgent issues that require an immediate response, please reach out to our support team at critical@prepared911.com. 

This email is monitored around the clock for critical incident response, and pages the on-call Support and Engineering rotation. Please have a detailed description of the issue ready.