●       Test: Run through each path to ensure a proper caller experience.
●       Train Staff: Ensure supervisors and admins know how to edit these if policies change.

●       Active Flow & Traffic Affected → Forward to Public Works – Priority
●       Active Flow, No Traffic Impact → Forward to Public Works – Routine
●       No Active Flow → Provide Utility Contact Info

[ ] Intent Name:

[ ] Purpose (one sentence):

[ ] Caller Information (always ask):

[ ] Follow‑Up Questions (apply to all):

[ ] Child Conditions (name each):

[ ] Condition Criteria (per child):

[ ] Target Action (per child):

[ ] Transfer Number/Contact (per child):

[ ] Canned Message(s) to include:

[ ] Notes (why this condition exists):

Use the following space to design your call flows and intents.