ANET – Quick Reference Card

Audience: Call Takers, Dispatchers, Supervisors, Administrators

Support Contact: Support@prepared911.com

When designing conditional scenarios, start with the final action or resolution you want, then work backwards to determine the necessary questions and decision points. This ensures clarity, avoids unnecessary branching, and keeps the caller experience streamlined.

Legend

🟢 Routine	Non-urgent, standard routing
🟡 Priority	Urgent but non-life-threatening
🔴 Emergency Transfer	Requires immediate escalation

1. Downed Powerlines

Condition	Action
Ask	Is the power line sparking? / Is it blocking traffic?
🔴 Sparking & Before 10 a.m.	Forward to Fire – AM
🔴 Sparking & After 10 a.m.	Forward to Fire – PM
🟢 Not sparking & No traffic impact	Provide electrical provider info + request photo

2. Stray Animal

Condition	Action
Ask	Describe the animal and location. / Is it aggressive or injured?
🟡 Aggressive/Injured	Animal Control – Priority
🟢 Not aggressive	Animal Control – Routine

3. Noise Complaint

Condition	Action
Ask	Location of noise disturbance? / Is the noise happening now?
🟡 Happening now	Patrol Unit
🟢 Past incident	Follow-Up Unit

4. Abandoned Vehicle

Condition	Action
Ask	Make, model, color? / How long has it been there?
🟡 Blocking traffic/hazard	Traffic Enforcement
🟢 No hazard	Parking Enforcement – Routine

5. Water Leak / Main Break

Condition	Action
Ask	Where is the leak? / Is water actively flowing? / Traffic affected?
🟡 Active flow + Traffic affected	Public Works – Priority
🟢 Active flow + No traffic impact	Public Works – Routine
🟢 No active flow	Provide Utility Contact Info

6. Graffiti / Vandalism

Condition	Action
Ask	Type of property damaged? / Location? / When noticed?
🟡 In progress	Patrol Unit – Priority
🟢 Already done	Code Enforcement / Non-urgent police follow-up

7. Parking Complaint

Condition	Action
Ask	Location of vehicle? / Blocking traffic or access? / Vehicle description?
🟡 Blocking roadway/emergency access	Traffic Enforcement – Priority
🟢 Illegally parked but no hazard	Parking Enforcement – Routine

8. Welfare Check (Non-Emergency)

Condition	Action
Ask	Who is the welfare check for? / Reason for concern? / Last contact?
🟡 Vulnerable person, no contact for an extended time	Patrol Unit – Priority
🟢 General concern, non-urgent	Schedule a routine welfare check

9. Public Nuisance / Loitering

Condition	Action
Ask	Location? / What are they doing? / Causing disturbance or blocking access?
🟡 Disturbance, blocking, or suspected illegal activity	Patrol Unit – Priority
🟢 Quiet, no disturbance	Document for routine patrol

10. Lost or Found Property

Condition	Action
Ask	Item description? / Where and when was the last seen? / Contact info?
🟢 Lost property	Document & provide recovery instructions
🟢 Found property	Arrange drop-off or collection

Quick Tips for AI Call Flow

- Keep questions short and direct.

- Confirm safety first before details.

- Use the caller’s exact words in reports.

- Avoid multiple conditions that can be true at once.