Analytics Dashboard
Prepared Analytics Dashboard
Product: Prepared Analytics
Audience: Call Takers, Dispatchers, Supervisors, Administrators
Last Updated: 03/04/2026
Support: Support@prepared911.com
Outcome
After reading this guide, you will understand how to use the Usage Dashboard to monitor platform activity, review feature adoption, and analyze how staff members interact with Prepared Assist.
Usage Dashboard FAQ
Found under: Analytics → Usage
What is the Usage Dashboard?
The Usage Dashboard provides a high-level view of how your center is using Prepared Assist.
It helps you track platform engagement by showing:
Who is logging into the system
How often incidents are opened
Which key features are being used
These insights help supervisors and administrators understand staff activity and identify how often important tools are used during incident handling.
What do the metric cards at the top of the page show?
At the top of the dashboard, you will see five metric cards that summarize usage across your center.
These totals reflect the date range you select (24 hours, 7 days, or 14 days).
Each card also shows a percentage trend comparing the selected time period with the previous equivalent period (for example, this week compared to last week).
Metric Card | What It Shows |
Total Logins | The total number of times users at your center logged into the application. |
Incidents Opened | The number of times users opened or viewed incidents. |
Translator Sessions | The number of voice translator sessions started by users. |
Location Data Used | The number of times users interacted with location information, such as opening the Location tab or selecting map pins. |
Historical Incidents | The number of times users accessed the Historical Incidents feature to review related past incidents. |
What happens when you click on a user?
When you select a user from the dashboard, a detail panel opens that shows a daily breakdown of their activity.
The panel includes columns showing:
Login activity
Incidents opened
Translator sessions started
Location tab views
Historical incident lookups
Summary totals for each category appear at the top of the panel, allowing you to quickly review the user’s activity during the selected time period.
What filters can you use?
The dashboard includes several filters to help you focus on specific users or activity.
Filter | Description |
Date Range | Controls which dates appear in the user activity table. The default range is the past 7 days. |
Search | Allows you to find a specific user by entering their name or email address. |
User Role | Filters the list to show only selected roles, such as Dispatchers, Call Takers, or Supervisors. |
Hide Empty Rows | Hides users who had no logins and no incidents opened during the selected date range, allowing you to focus on active users. |
Can you export the data?
Yes.
You can export the dashboard data by selecting the Download icon in the toolbar.
The export generates a CSV file that includes:
User name
Email address
User role
Daily login counts
Incident activity
Media collection counts
You can use this export for reporting, internal analysis, or sharing usage insights with stakeholders.
Who can access the Usage Dashboard?
Any user with the Analytics Read permission can access the Usage Dashboard.
This typically includes supervisors, administrators, and other users responsible for monitoring platform usage.
Leaderboard & Usage Tracking
The Analytics Dashboard includes built-in engagement visibility to support adoption monitoring.
Leaderboard
The Leaderboard displays the total number of incidents accessed by users.
This metric reflects:
Active engagement with incidents
Review activity
Operational usage beyond incident creation
Note: The Leaderboard measures incidents accessed, not incidents created.