Multiview

The Multiview feature allows users—especially dispatchers and supervisors—to monitor, manage, and act on multiple radio channels in a single, unified workspace. This is critical for maintaining situational awareness and responding to incidents efficiently across a wide operational environment.

✅ Monitor multiple channels at once

• View live transcriptions across several channels simultaneously.

• Reflects real-world workflows where dispatchers typically monitor a handful of channels, not just one.

✅ Channel selection and customization

• Easily select or deselect the channels you want to monitor.

• Resize channel tiles to prioritize certain feeds (e.g., one primary + three secondaries).

• Smart layout adapts to your screen size for optimal usability.

✅ Real-time, continuous transcription

• Channels transcribe live audio continuously, even when not in focus.

• Easily replay specific transmissions for review or clarification.

✅ Incident stream across channels

• Events are pulled into a centralized incident stream summarizing activity from all monitored channels.

  • Note: Incident summaries may contain duplicates since incidents are currently processed per channel.

• View which channels contributed to each incident for added context.

• Filter incidents or keywords by channel, with an option to default to "all channels."

✅ Focused channel monitoring

• Click into a specific channel to zoom in when a high-priority event occurs.

The Multiview feature helps public safety teams:

• Maintain situational awareness across a dynamic radio environment.

• Act faster on critical calls without switching between multiple screens or tools.

• Customize their workspace to reflect real-life operations and call prioritization.

  • This eliminates the need for multiple browser windows or workarounds, a common practice in many PSAPs today.