Prepared Translator

Product: Prepared Translator
Audience: Supervisors, Administrators
Last Updated: 03/10/2025

After reading this section, you will understand how to use the Prepared Translator tool, including how to access the translator phone number and PIN, how to initiate the translation process, and how to use quick action buttons to communicate effectively with non-English speaking callers.

The Prepared Translator tool enables 911 centers to communicate with non-English speaking callers by offering instant translation. As a supervisor or administrator, you can manually dial the translator or set up auto-dial functionality for convenience. The tool provides real-time translation of caller communication, allowing dispatchers to understand and respond accurately.

1. Navigate to Settings: In the Prepared platform, go to Settings.

2. Scroll to Agency Tab: Find the Agency section.

3. Locate the Phone Number and PIN: You will see the Prepared Translator phone number and PIN listed here.

• This information can be used to manually dial the translator or set up auto-dial (based on your preference).

Important: Only users with supervisor or administrator access can view these settings. If you need non-supervisors to use this tool, you will have to share the phone number and PIN with them.

1. Receive the Call: When a call comes in and you determine the caller requires translation (e.g., Spanish), proceed to dial the Prepared Translator.

2. Dialing the Translator: Use the phone number and PIN from the settings, or if auto-dial is set up, simply use the auto-dial feature.

   • Note: The translator bot will announce itself in Spanish, indicating to the caller that translation is available and they should wait for the translation to occur.

1. Click the Prepared Translator Button: Once the translator bot is connected, click the Prepared Translator button in the system.

2. Viewing Translated Text: On the left-hand side of your screen, you will see real-time translations of what the caller is saying.

3. Communicating Back to the Caller: You have two options for responding:

   • Quick Action Buttons: Use pre-configured quick actions for common phrases such as "better locate address" or "please stay on the line."

   • Typing Manually: You can also type a response manually in the text box provided.

4. Quick Actions: A few quick action buttons are available, and they are set up in advance by Prepared. You can use these to streamline communication with the caller.

   • You can reference a list of quick actions shared by Prepared to understand all available options.

• Prepared Translator Quick Action Reference Guide: Ensure you are familiar with the list of available quick actions for faster communication.

• Prepared Translator Video

• Contact Prepared Support: Support@prepared911.com