Unlimited

Product: Prepared Unlimited
Audience: Supervisors, Dispatchers, and Call Takers
Last Updated: 03/04/2025

After reading this section, you will understand how to use Prepared Unlimited for supervisors, dispatchers, and call takers, including managing real-time call transcriptions, using analytics to monitor workflows, and utilizing key features for performance monitoring and real-time quality assurance.

Prepared Unlimited is designed to streamline the workflow for dispatchers and supervisors by automatically transcribing incoming calls, flagging keywords, and allowing real-time monitoring of dispatcher performance. This system reduces administrative tasks and improves the accuracy and efficiency of incident management.

1. Login and Stay Logged In

   • All users should ensure that they are logged in and remain logged in throughout their shift, as calls will automatically populate.

2. Choose Seat Positions

   • Dispatchers should select their seat position to receive the appropriate calls. Alternatively, you can choose to view all incoming calls or none.

   • Seat Position Demo Video

1. No Need to Create a New Incident

   • Incoming calls are automatically displayed in the left plane of the interface and transcribed for you. There’s no longer a need to manually create a new incident.

2. Real-time Transcription

   • Dispatchers can read along with the call transcript as it happens. This is especially useful if there is background noise, as it helps filter out distractions and allows for easier verification of the information.

3. Transcription for Non-English Speakers

   • If a call comes from a non-English speaker, it will automatically transcribe the call in multiple languages, capturing relevant details in insights for easier review.

4. Copy to CAD

   • The transcript can be easily copied and pasted directly into your CAD system, allowing you to focus on the caller's needs instead of administrative tasks.

5. Report Errors in Transcriptions

   • If you notice an error in the transcription, hover over the text and click the Report Error icon. Describe the issue to help ensure accuracy.

1. Enable Transcription Feature

   • To ensure the transcription feature is active, go to Settings in the top-center of the screen.

   • Navigate to Users on the left and ensure the audio column toggle is switched on for all users.

2. Monitor Real-Time Analytics

   • Supervisors can monitor real-time activities using the analytics tab. After building workflows, the analytics tab provides an overview of flagged keywords (e.g., "gun," "shot," "fire").

   • For example, if you’ve created a workflow to notify you when “gun” is mentioned, you will see a call involving the keyword and can quickly access the call details to assess the situation.

3. Quality Assurance

   • Supervisors can use real-time analytics to monitor potential mistakes before they happen. If a flagged keyword is mentioned, the supervisor can step in to review the situation and prevent errors, especially with less experienced dispatchers.

4. Monitor Dispatcher Performance

   • You can review individual performance by monitoring the activity of specific dispatchers, especially if you notice issues with their calls. Use the analytics to spot potential areas where additional support might be needed.

• Automatic Call Transcription: Calls are transcribed in real-time, enabling dispatchers to verify information even if background noise is present.

• Multi-language Support: Calls from non-English speakers are automatically transcribed into multiple languages for easy understanding and accurate processing.

• Real-time Keyword Flagging: Supervisors can monitor flagged keywords (such as "gun" or "fire") in real-time to address potential issues as they arise.

• Performance Monitoring: Supervisors can monitor dispatcher performance and provide feedback or support when needed, helping prevent mistakes.

• Real-Time Quality Assurance (QA): Supervisors can intervene in real-time based on analytics and workflows to maintain high standards and prevent errors before they happen.

• Prepared Unlimited Training Video

• Contact Prepared Support: Support@prepared911.com