Text to 911

After reading this section, you will understand how to configure and use Text to 911 in Prepared, including how to transfer texts to the correct PSAP, manage incidents, and establish connections between PSAPs.

Text to 911 in Prepared allows users to receive and manage texts sent to 911 within their jurisdiction. This feature helps you visualize incoming texts from 911 callers, providing an additional communication method during emergencies. You can transfer these incidents to other PSAPs and establish connections between Prepared accounts for seamless communication.

• High-Volume Texts: Texts to 911 provide an additional channel of communication, particularly useful when phone calls are not possible.

• Text Routing: Text to 911 incidents can be routed correctly, ensuring that incidents are handled by the appropriate PSAP.

• Efficient Communication: Prepared allows you to visualize texts and easily transfer them between PSAPs to ensure effective and efficient emergency response.

• Real-Time Visualization: Texts to 911 are visualized in Prepared as soon as they are received.

• Text Transfer: PSAPs can transfer Text to 911 incidents to the correct PSAP using Prepared Live.

• Incident Summaries: Summarizes key information like nature, location, unit, and status for each incident.

• Inter-PSAP Communication: Seamless communication with other Prepared PSAPs for transferring Text to 911 incidents.

• 🚨 Tab Blinking for Missed Notifications: The Prepared tab title will now blink to notify for new texts-to-911, caller texts, or agency chats if Prepared is a minimized tab. Available to all customers.

Yes! If a T911 call is incorrectly routed to your PSAP, you can transfer it to the correct PSAP, provided that both PSAPs are connected through Prepared Live. Once connected, you can easily transfer incidents to the correct PSAP.

1. How supervisors can request a connection
   Watch the demo here: Request Connection Video

2. How Customer Support can respond to connection requests or set up their own connections
   Watch the demo here: Set Up Connections Video

1. Demo setup
   Watch the demo here: Demo Video

2. Transfers that require the other agency to accept the incoming message

   • In this workflow, the receiving PSAP does not need to accept the message for it to be transferred.

3. Transfers that don’t require the other agency to accept the incoming message

   Watch the demo: Blind Transfer Video

4. How Users can transfer incident

   Watch the video: How users can transfer incidents

Prepared also supports real-time conferencing between Prepared and Texty accounts for a transferred Text to 911.

1. Add the required Indigital credentials in the Integrations tab within the Superadmin panel:

   • Agency Identifier

   • Secret

   • Username

   • Password

   These credentials are provided by Indigital when setting up the account.

   

1. In the PSAP Transfers tab, click Indigital Connected Centers to view nearby Indigital Texty agencies.

2. If the agencies aren’t visible, click Refresh Connected Agencies.

   

Ensure the following feature flags are enabled:

• Enabled feature flags for Texty integration.

Watch the demo: Prepared to Texty Conference Video

Watch the demo: Texty to Prepared Conference Video

If the transfer is rejected or goes unanswered for a period of time, the initiating PSAP will be notified that the transfer wasn’t accepted, and the receiving PSAP will be informed they missed a T911.

This feature is available to paid users. It is not bundled with the Enhanced or OnScene tiers but is sold separately.

• Text to 911 Tutorial Video

• Contact Prepared Support: Support@prepared911.com