AD (Assistive Dispatch)

Product: Prepared Assistive Dispatch
Audience: Call Takers, Dispatchers, Supervisors, and Administrators
Last Updated: 03/05/2025

After reading this section, you will understand how to use the radio transcription tool to transcribe real-time radio traffic, flag key phrases, and manage incident summaries, helping you better track and respond to high-volume radio communications.

The radio transcription tool addresses the challenges of handling high volumes of radio traffic and poor audio quality. This feature provides real-time transcription of radio calls, including unit IDs, timestamps, and talk groups. It allows you to instantly access playback, pin talk groups, and view summaries that highlight essential information, such as nature, location, unit, and status.

• High Volume & Poor Audio: Radio traffic can be overwhelming due to high volumes and unclear audio. This tool helps you keep up with critical information and ensures you’re focused on the right tasks.

• Dispatcher Challenges: Dispatchers often struggle to keep track of all the radio calls they need to monitor. This tool helps streamline the process, allowing you to focus on what's important.

• Redundancy: Existing playback tools are often redundant when real-time transcription and instant playback are available, making the process more efficient.

• Real-Time Transcription: Transcribes radio traffic in real time, including unit ID, timestamp, and talk groups.

• Instant Playback: Enables immediate playback for better context and quicker response.

• Talk Group Pinning: Allows you to pin specific talk groups for easy access.

• Incident Summaries: Summarizes key information like nature, location, unit, and status.

  

You can update unit aliases either manually or in bulk, depending on how many changes you need to make.

Use this method for small updates.

1. Go to Settings

2. Navigate to Settings > Radio Settings

3. Select Talk Groups or Unit Aliases

4. Edit the name or alias as needed

5. Click Save to apply changes

Use this method when updating many unit IDs at once.

Download Current Unit IDs or Template

1. Go to Settings > Radio Settings > Unit IDs

2. Select:

   • Download Current Unit IDs (to modify existing data), or

   • Download Template (to start fresh)

Update the Spreadsheet

Edit the following fields:

• Unit Name: Existing identifier (do not change unless instructed)

• Alias: Display name in Dispatch (must be unique)

• Console (Yes/No): Determines where the unit appears in Dispatch

Upload the File

1. Return to Settings > Radio Settings > Unit IDs

2. Click Upload Unit IDs

3. Select your file and upload

4. Confirm the upload success message

Verify Changes

1. Go back to Dispatch

2. Refresh the page

3. Confirm updated aliases appear correctly

Use bulk upload when:

• You have an existing unit-to-alias mapping

• You need to update multiple units at once

Use manual editing when:

• You are making only a few changes

1. Configure Keywords
   Supervisors or admins configure the keywords in Settings > Keyword Configuration.

2. Keyword Notifications
   When a keyword is triggered, a notification will pop up on the bottom right-hand corner for all supervisors and admins.

3. Search Across All Channels
   Keywords are searched across all channels, and each channel has its own keyword history.

4. Click to Access Transcript
   Clicking on a keyword notification takes you directly to that spot in the radio traffic transcript.

   

The transcription tool is designed to be highly accurate, with a focus on real-time accuracy. While the initial implementation is based on simple algorithms, continuous improvements are made to ensure higher accuracy, especially for key phrases.

Customers who subscribe to the Prepared Audio Tier will be eligible to use this feature.

• Configuration: Supervisors and administrators can configure the settings for transcription, keyword flags, and talk groups within the Prepared interface.

• Integration: The transcription tool integrates seamlessly with the radio communication system, allowing for real-time processing of radio traffic.

• Contact Prepared Support: Support@prepared911.com