Insights

Audience: Call-Takers, Dispatchers, and Supervisors
Last Updated: 03/03/2025

After reading this section, you will be able to understand how Insights work within Prepared to surface critical information during and after a call. You will learn how to use Insights to quickly access key details about a call, saving time and improving communication between Call-takers, Dispatchers, and Supervisors.

Insights is a feature within Prepared that uses AI prompting to automatically surface critical information from a transcribed audio call. This feature works for any call with a transcript, regardless of the call’s nature. It provides real-time visibility into key call details, helping Dispatchers, Call-takers, and Supervisors access important information at a moment’s notice.

• Clarification and Confirmation: Call-takers can quickly confirm or clarify information they might have heard incorrectly, reducing the back-and-forth with the caller.

• Faster Information Entry: Call-takers can copy/paste key information from Insights into CAD or other systems, reducing the typing burden.

• Improved Communication: Dispatchers can easily access important call details without relying on call-taker note-taking speed and accuracy.

• At-a-Glance Visibility for Supervisors: Supervisors can view key call information without needing to read through the entire transcript.

The information surfaced in Insights depends on the nature and content of the call transcript. Insights can include (but are not limited to):

• ALI Location

• Summary: A high-level overview of the call content.

• “High Priority” Callouts: Such as weapons, drug/alcohol use, violence, or fire.

• Medical Information:

  • Mental health conditions

  • Medications

  • Current medical status (e.g., conscious, bleeding, breathing, vomiting)

• Person Description:

  • Name, age, clothing, race

• Vehicle Description & License Plate:

  • Make, model, year, plate number, VIN number, etc.

• Animal Description

• Other Details

• Insights automatically appear to the right of the Audio Transcript for all audio calls.

• Even if the call is not in English, Insights will still display in the Insights pane.

• Initial Overview: When you click into a call, Insights will generate an initial overview of key information within 15 seconds.

• Live Call Updates: Throughout a live call, Insights will auto-analyze every 15 seconds, providing updated information based on the transcript.

• Manual Updates: You can click the “Analyze” button to trigger additional Insights generation.

• Call Conclusion: At the end of the call, Insights will automatically generate a complete overview of the call transcript.

• No, Insights is currently only generated from audio transcript content.

• No, Starter and Plus tier customers must have Audio and Transcript Capture enabled to access Insights.

• When you click into a call, Insights will take about 15 seconds to generate an initial overview of key information mentioned thus far. Throughout a live call, Insights will auto-analyze every 15 seconds to provide updated information.

• Insights can include a variety of details, such as:

  • ALI Location

  • Medical information (e.g., mental health, medications)

  • Descriptions of people, vehicles, animals, and more

• Currently, Insights only work with audio transcript content. Text and media are not supported for generating Insights.

• Yes, you can click the “Analyze” button to manually trigger additional Insights generation during the call.

• Insights currently supports only English and is generated based on the audio transcript of calls. If the call is not in English, Insights will still display in English.

• Prepared Support: For assistance, please contact Support@prepared911.com

• Insights Training Video: