Prepared Translator

Product: Prepared Translator
Audience: Call Takers, Dispatchers, Supervisors, Administrators
Last Updated: 07/17/2025
Support Contact: Support@prepared911.com

Prepared Translator is a real-time, automated text-to-voice translation feature that allows you to communicate directly with a caller who speaks a different language—most commonly Spanish. Once added to the call, the tool provides:

• Live transcription of the caller’s speech in English.

• Spoken translation of your typed English messages into the caller’s language.

It eliminates the need for a third-party interpreter and empowers fast, direct, and effective communication between calltakers and non-English-speaking callers.

• No PIN required when dialing the Translator.

• One simplified language field instead of two.

• Expanded language coverage: 22 languages now supported via Voice Translator.

1. Understand the nature of calls faster and dispatch more efficiently.

2. Eliminate errors and delays caused by using third-party interpreters.

3. Reduce hang-ups by speaking to the caller in their native language sooner.

4. Enable bilingual call takers to communicate with confidence.

5. Reduce hiring barriers in regions with high volumes of non-English calls.

Language capabilities are visible through icons and tooltips in the Translator interface.

• Auto-detection may identify the caller’s language.

• Or, you may manually select it using the language dropdown.

• If the selected language is unsupported, a warning will appear.

• Navigate to the live incident involving the non-English-speaking caller.

• Locate the “Voice Translator” button in the lower-left corner of the screen (above the message box).

• Use your CHE’s phone system to dial the Translator number.

• You no longer need to enter a PIN. The connection is automatic.

• Click “Add Translator.”

• The bot joins the call and delivers a pre-recorded message to the caller in their language:

  “An automated translator is now assisting to help us in communicating. Please stay on the line and expect brief pauses while translations are processed.”

• Type in English in the message box.

• The translated version will be shown as a preview.

• When you click Send, the bot will speak the translation out loud to the caller.

• What is the address of the emergency?

• Okay, tell me exactly what happened.

• Is this a house/apartment/business?

• Help is on the way.

• One moment.

• Can you repeat that?

• What is the phone number you’re calling from?

• What do you see around you?

• Understood.

Quick actions will auto-suggest as you type and can be clicked for fast response.

• All translator activity is logged under “Caller” in the call summary PDF.

• You may see overlapping transcription from the caller and bot due to shared audio channels.

• Some CHEs may require no-hold conferencing.

• Use auto-dial presets where possible to streamline the workflow.

1. Practice with bilingual staff.

2. Run non-emergency test calls.

3. Use a third-party bilingual tester like Tessa on Fiverr.

• Typed messages (from calltaker) are translated with near-perfect accuracy.

• Caller audio is transcribed and translated using advanced AI, optimized for speed and clarity, not word-for-word precision.

• Calltakers are responsible for confirming critical info (e.g., location, emergency type) before relaying it to dispatch.

• Reduces risks from mispronunciations, noise, and unclear speech.

• Ensures consistent, professional responses in high-stress calls.

• Prioritizes speed, reliability, and comprehension over literal translation.

If you're unable to connect the translator, try the following:

• Verify that the Translator toggle is enabled.

• Ensure you’re dialing the correct number.

• Confirm that no-hold transfer is supported on your CHE.

• If issues persist, contact Support@prepared911.com.