Using the Custom Dashboards

Product: Prepared ACT, Prepared AQA
Audience: Supervisors, Dispatchers, Call Takers, Administrators
Last Updated: 03/06/2025

After reading this section, you will be able to use Prepared Live’s All Incidents View, Custom Dashboards, search and filtering tools, and incident protocols to track, analyze, and report on incidents. You will also learn how to manage dashboards, filter incident data, and use saved views for regular analyses. Additionally, you will understand how to monitor compliance with Auto-Check Protocols and improve overall call quality.

Prepared offers powerful tools for incident tracking, real-time monitoring, and data analysis. Supervisors and call takers can use the All Incidents View, Custom Dashboards, and Auto-Check Protocols to ensure operational efficiency and compliance with protocol standards. These features enable you to streamline reporting, reduce manual effort, and ensure high-quality emergency response.

Supervisors and directors currently face limited visibility into the volume and details of incidents coming through their centers. Existing processes to gather insights are often manual, fragmented, and time-consuming.

Prepared addresses these challenges by offering the following tools:

• All Incidents View: Centralizes incident data, enabling easy searching, filtering, and reporting.

• Custom Dashboards: Personalized views to track and analyze trends and performance.

• Auto-Check Protocols: Evaluates call compliance with predefined protocols, helping you identify areas for improvement.

The All Incidents View centralizes incident data and allows you to:

• Search and filter incidents based on specific criteria (time, location, incident type, etc.).

• View detailed incident previews, with highlights explaining why each incident is returned in the results.

• Download search results for offline analysis and reporting.

Custom Dashboards allow supervisors to create, save, and share tailored views of incident data. With these dashboards, you can:

• Save filtered views for repetitive analyses.

• Share dashboards with other supervisors or directors within your center.

• Edit or delete dashboards to ensure they are up-to-date with current operational needs.

Auto-Check Protocols evaluates AI-identified calls against predefined protocols to ensure compliance. It checks whether call takers asked the relevant questions and provides detailed reasoning, including transcript quotes, for each evaluation.

1. Go to the All Incidents View.

2. In the search bar, type a keyword or phrase you are looking for (e.g., "text message").

3. The search will return all incidents related to the keyword. For example, typing "text message" will return incidents that contain either an inbound or outbound text message.

4. View reasons for the returned search results (e.g., keyword match, location, phone number).

1. Click on the filter icon or use the filter options available in the left menu.

2. Choose from available filters such as time range, incident type, location, and media content.

3. Apply one or more filters to narrow down your search results.

4. Once filters are applied, only incidents matching the selected criteria will be displayed.

1. After applying filters, the incidents that match your criteria will appear.

2. Results are returned chronologically by default.

3. Click on an incident to see a preview of its details.

4. To refine your results, you can add more filters or modify the existing ones.

1. Apply filters to your incidents and view the results.

2. Click on the “Save Dashboard” button.

3. A modal will appear asking you to name the dashboard (e.g., “All Calls from 6pm-8am”).

4. Click Save to store your custom dashboard.

1. Navigate to Saved Dashboards.

2. Click on the edit icon next to the dashboard you want to modify.

3. Apply any new filters or make changes to existing filters.

4. Click Save to update the dashboard or Save As New to create a new version.

1. Go to Saved Dashboards and find the dashboard you want to rename.

2. Click on the title of the dashboard.

3. Enter a new name in the modal that appears.

4. Click Save to apply the new name.

1. Navigate to Saved Dashboards.

2. To delete, click on the trash icon next to the dashboard. A confirmation modal will appear.

3. To archive, click on the archive icon. This removes the dashboard from the main list but keeps it accessible in the archived section.

Prepared provides an open system where supervisors and directors can edit dashboards. Dispatchers and call takers cannot view or edit dashboards.

You can use Custom Dashboards to:

• View all calls from 6pm-8am when away from the center.

• Track calls answered by Seat Position X.

• Monitor non-emergency calls (e.g., Address = N/A) over the last 3 months.

• Analyze Spanish-language calls.

• Track calls from phone number X over the past month.

• See all calls that contain live video.

• All Incidents Page Overview Video

• Contact Prepared Support: Support@prepared911.com