Archiving Incidents
Product: Prepared Assist
Audience: Dispatchers & Supervisors
Last Updated: 03/03/2025
Outcome Statement
This section will guide you on how to archive, search, and manage historical incidents in Prepared Assist.
Overview
The Archive feature allows you to store resolved incidents in a searchable location for review, auditing, and analysis.
Prerequisites
✅ Dispatcher or Supervisor role required.
Step-by-Step Instructions
Archive an Incident
Locate the resolved incident in the Incidents Dashboard.
Click Actions > Archive.
Confirm the archive action.
Search and Review Archived Incidents
Click Archive from the main navigation.
Use filters (date range, keyword, incident number) to narrow your search.
Select an incident to view full details, including media and notes.
FAQs
Question | Answer |
|---|---|
Can archived incidents be edited? | No, but they can be viewed. |
Are archived incidents retained permanently? | Retention follows agency policies. |
Can archived incidents be exported? | Yes, using export options (PDF, CSV). |