Automated Email

Overview

The Automated Email feature introduces a new “Send Email” action in ANET, allowing you to automatically notify stakeholders who do not have access to the platform.

This feature is designed to reduce unnecessary call transfers and streamline follow-ups by delivering key call information directly via email.

Outcome

By using this feature, you can:

Notify external or low-bandwidth stakeholders without transferring calls
Share critical call details quickly and consistently
Reduce manual follow-up effort

How It Works

When enabled, ANET automatically sends an email at the end of a call using a predefined template combined with an AI-generated call summary.

Quick Setup

Select Action
Choose “Send Email – End of Call”
Select or create a contact with a valid email address
Select or create an email template

What Gets Sent

Each automated email includes the following components:

From Address:
no-reply@prepared911.com
Intro Message:
A fixed introduction explaining that the message is an automated notification from Prepared
Email Body:
- Your selected email template content
- An AI-generated summary of the call

Key Details

Emails are sent automatically at the end of the call
The AI-generated summary reflects key details captured during the interaction
Templates ensure consistent communication across stakeholders

Best Practices

Use clear, concise templates that focus on actionable information
Verify contact email accuracy before enabling the action
Tailor templates for different stakeholder types (e.g., field responders, partner agencies)
Avoid including sensitive data unless necessary and compliant with policy

Common Use Cases

Notifying partner agencies without ANET access
Sending summaries to field personnel with limited connectivity
Providing follow-up details to administrative stakeholders

FAQ

Question	Answer
When is the email sent?	Automatically at the end of the call once the action is configured
Can I customize the email content?	Yes, using templates. The AI-generated summary is automatically appended
Who receives the email?	The contact selected during setup
Can I change the sender address?	No, emails are sent from `no-reply@prepared911.com`
What if the contact does not have an email?	The action will not function; a valid email is required

HOW TO CONFIGURE

Similar to any other ANET action (canned message, transfer, etc.), select:
1. Action > ‘Send Email - End of Call’
You will be presented with 2 required data fields
1. Select Contact
  1. Similar to configuring a transfer tied to a phone number, we need to configure an email action tied to an email address. You have two options
    1. Option A: Select a previously configured contact with the email address via ‘Select Contact’ > dropdown of eligible email contacts

Option B: Create a new contact with the relevant email address:

Select Email Template (this template can be detailed or brief and is akin to a canned message template)

Option 1: Select existing email template
Option 2: Create a new email template
Successful configuration of an email includes both an email address and an email template

`WHAT THE EMAIL RECIPIENT SEES`

Email Source: no-reply@prepared911.com
Subject: displayed per email template
Email content:
- Fixed: “This is an automated email from Prepared’s AI Call Taking Platform to notify you of a civilian request for information or action. Content from our call is captured below:”
Email Template Name
Email Template Body
AI-Generated Call Summary

RELEVANT CHATROOM DETAILS

‘Sent Email’ action displayed in the insight summary

Support & Additional Resources

For questions or assistance, contact: Support@prepared911.com