After reading this guide, you will be able to filter Historical Incidents to quickly identify the most relevant prior calls based on phone number or caller location.

The Historical Incidents feature helps you quickly determine whether the current call may relate to previous incidents. This provides valuable context that can help you ask better questions, identify repeat incidents, and give responders more accurate information.

Previously, Historical Incidents returned all matches where either:

• The caller's phone number matched, OR

• The caller's location was within approximately 500 feet

While this ensured broad coverage, it could also produce a large number of results, making it harder to identify the most relevant incidents.

The new Historical Incident Filters allow you to narrow results quickly using filter chips that appear at the top of the Historical Incidents panel.

These filters help you focus on the incidents most relevant to the current call.

When the Historical Incidents panel opens, the system automatically applies the following filters:

• Phone Number match

• Exact Location match (<25 ft)

This default setting surfaces the most likely related incidents first, reducing noise while still providing helpful context.

You can change the filters at any time during the call.

You can filter historical incidents using the following options:

These filters appear as interactive chips at the top of the Historical Incidents panel.

You can combine filters to refine the results shown in the panel.

Available combinations include:

• Phone Number only

• Exact Location (<25 ft) only

• Approximate Location (~500 ft) only

• Phone Number + Exact Location

• Phone Number + Approximate Location

This allows you to quickly adjust the level of detail you want to see.

1. Open the Historical Incidents panel during a call.

2. Locate the filter chips at the top of the panel.

3. Click a filter to activate it.

4. Click the filter again to deactivate it.

5. Combine filters to narrow or expand the results shown.

The incident list updates immediately when filters are changed.

The two location filters cannot be used at the same time.

• Selecting <25 ft will automatically deselect ~500 ft

• Selecting ~500 ft will automatically deselect <25 ft

This prevents overlapping results and keeps filtering behavior clear.

Filtering does not change the sorting order.

Historical incidents continue to appear:

Most recent first

This ensures the most recent and potentially relevant incidents are displayed at the top.

Filtering Historical Incidents helps you quickly identify patterns or repeat activity such as:

• Multiple calls from the same phone number

• Repeated incidents at the same location

• Activity occurring near the caller's location

Examples:

• A caller reports a disturbance at an apartment complex where multiple incidents occurred earlier that week.

• The same caller has contacted 911 several times for related issues.

• Nearby callers previously reported gunshots or suspicious activity in the same area.

Having this context helps you:

• Ask more informed questions

• Provide responders with better situational awareness

• Reduce duplicate call handling time

This feature is currently available as an Open Beta.

Centers can request access while the feature is being evaluated prior to full release.

The beta period allows teams to:

• Confirm that results match expectations

• Ensure the filters are intuitive to use

• Provide feedback on the experience

• Start with the default filters to quickly see the most relevant incidents.

• Use Phone Number only when investigating repeat callers.

• Use <25 ft when confirming incidents at the exact location.

• Use ~500 ft when checking for nearby activity or neighborhood trends.

• Toggle filters during the call to quickly explore additional context.

If you have questions or need assistance, contact:

Support@prepared911.com